You will need drawing, oil painting, and mixed media supplies to learn and start your new career. You can supply lists for each part of the program here. https://www.milanartinstitute.com/mastery-program-art-supplies This list shares both the required and optional supplies you’ll need for the program. The minimum cost for the whole year will be around $75 for drawing supplies, $400 for oil supplies, and $300 for mixed media supplies.(subject to vary) You can also buy supplies as you need them throughout the program. You will need drawing and oil supplies for the first 4 months of the program. Mixed media supplies will be needed after that and for the remainder of the year. These supplies will last you throughout the whole program and into the start of your career.

Clean brushes thoroughly after each use and store them upright or flat in a dry area. Avoid leaving brushes submerged in water or solvent as it can damage the bristles and handles.

Yes, we offer special rates for bulk orders. Please contact our sales team to learn more about pricing, shipping, and customization options for schools, studios, or workshops.

Log into your account and click "Orders". *Orders placed outside of your account will NOT be displayed in your order history. If you need assistance finding your order, please reach out to us. Please provide your name, email, phone number, and date of purchase.

Log into your account and click the profile icon in the corner of your screen. Here you will be able to update your default address or add alternates. *Note: all orders placed will use your default address unless chosen otherwise at checkout*

We want you to stay informed along with your order. Please know that all notifications are sent via email when your order is processed. Sometimes, emails may go to spam. Please double check your inboxes. If you are unable to find, please contact us with the order details such as the ship to/bill to name and address, phone number, email address (and alternatives), date of purchase, and items ordered. We then can attempt to find and make a change to your email address, if needed.

We make every attempt to attend to a cancel request asap. If an order has already been fulfilled and shipped, we are unable to cancel. Note: some items may not be eligible for cancellation. Inventory is unable to be held. These include discounted, final sale, customized items, and E-Gift cards. All items are considered final sale unless stated otherwise.

Please report damages/missing/issues with items within 30 days of delivery with photos (package and items) and lost packages within 30 days from shipment. Damage from usage by the end user is not applicable to the replacement policy. Reports after this time are not accepted. *For claims, our shipping insurance may require customer assistance and information. Such information includes, statements, police report, and or an affidavit. * *Lost packages are defined as lost in transit and not delivered. If your package has status of delivery, but you have not received, please contact the mail carrier directly for assistance and file missing mail claim.* When reaching out to us, please include your order number, photos, and brief description of the issue. After we receive all required information we will follow our claims process.

Customers can choose to pay via credit or debit card, ShopPay and other 3rd party methods. Payment must be in full when using a card. We do not accept multiple cards for purchases. See the cart/checkout page for the specific options. All payment must be applied online during checkout. This also applies to manual invoices. *Note: Fast pay options may bypass the option for discount application. It's recommended to apply discount / E-gift card codes on the checkout page before selecting payment.

Yes! We ship to our students all over the world. Please know your order is your agreement and understanding that it is the customers responsibility to pay any Import Tax & Duty Fees. Milan Art Store is not responsible for delays or losses due to non-payment due for custom's fees to international agencies. Shipping services paid when making a purchase does not include Tax and Duties. (unless stated otherwise) Each order is checked before shipment. Milan Art Store is not held responsible for delays, losses/damage of packages/items and issues of the carrier. Please contact the mail carrier on the claim process for international shipping issues.

If you're not satisfied with a product, you can return it within 30 days of purchase. Items must be unused and in their original packaging. Visit our Returns page for full details.