Shipping
At Kimaya Art Supplies, we believe our customers deserve the very best in quality of art supplies and in customer service. It is our policy to fulfill all orders within 3-5 business days after an order is placed. Orders placed on weekends and a holiday will begin processing the next business day (Monday-Friday).
There are unforeseen circumstances that may arise out of our control such as supply shortages from the manufacturer. Additionally, shipping costs charged by the carriers are dependent on delivery location, box size, weight and type of items ordered, and tax/handling fees. Please know that prices and availability of certain services may fluctuate on the mentioned factors. Once the ordered item leaves our store, the delivery times may vary especially during the holiday season.
We utilize UPS and USPS, and Flat Rate for domestic shipping. However, please understand that the choice of courier and service may differ for your particular order depending on the price of the order and location. Please know transit times can vary per carrier. Prices and availability of certain services may fluctuate on the mentioned factors.
Please know that some orders may require multiple shipments due to item size and weight or stock availability. Your tracking should reflect this under shipment details.
All packages shipped out of the USA must clear customs for the arrival country. Again, these are variables that make it difficult to estimate delivery times. Thank you for your understanding.
Depending on service type, Orders shipping ‘ground’ to the East Coast will normally arrive within 3-5 business days. Orders shipping to the West Coast will normally arrive within 7-10 business days. (United States). Processing timeframes do not include shipping timeframes with the mail carriers.
***Customers shipping to Hawaii, Alaska, Puerto Rico and, APO-FPOs may have longer delivery times.***
Customers are responsible for reviewing tracking updates and notices from mail carriers. Please know that mail carriers might leave notices for undeliverable packages and hold them at their respective location for a small amount of time for pick up. If the package is not claimed within 7-10 days, this may result In the package being returned to the sender. Please contact your mail courier for assistance.
The customer is responsible for reviewing tracking updates. We recommend using a physical mailing address that accepts all-sized packages.
Customers are responsible for entering valid mailing addresses. Milan Art Store is not responsible for undeliverable, delayed, lost, or unclaimed packages. Original shipping charges are not refundable. If re-shipment is needed, the customer will need to pay for the cost.
A tracking number is assigned once a package is shipped. Tracking updates may take between 24-72hrs+ to be updated by the carrier as your package moves through the system. Factors that can affect this timeframe may include but are not limited to the number of packages a carrier is dealing with, sorting facility procedures, transit logistics, improper scanning practices, and other uncontrollable events.
Please contact your mail carrier for delivery issues.
Customers can manage their deliveries by creating an account with couriers. Once packages are shipped, we are unable to make changes.
There are unforeseen circumstances that may arise out of our control such as supply shortages from the manufacturer. Additionally, shipping costs charged by the carriers are dependent on delivery location, box size, weight and type of items ordered, and tax/handling fees. Please know that prices and availability of certain services may fluctuate on the mentioned factors. Once the ordered item leaves our store, the delivery times may vary especially during the holiday season.
We utilize UPS and USPS, and Flat Rate for domestic shipping. However, please understand that the choice of courier and service may differ for your particular order depending on the price of the order and location. Please know transit times can vary per carrier. Prices and availability of certain services may fluctuate on the mentioned factors.
Please know that some orders may require multiple shipments due to item size and weight or stock availability. Your tracking should reflect this under shipment details.
All packages shipped out of the USA must clear customs for the arrival country. Again, these are variables that make it difficult to estimate delivery times. Thank you for your understanding.
Depending on service type, Orders shipping ‘ground’ to the East Coast will normally arrive within 3-5 business days. Orders shipping to the West Coast will normally arrive within 7-10 business days. (United States). Processing timeframes do not include shipping timeframes with the mail carriers.
***Customers shipping to Hawaii, Alaska, Puerto Rico and, APO-FPOs may have longer delivery times.***
Customers are responsible for reviewing tracking updates and notices from mail carriers. Please know that mail carriers might leave notices for undeliverable packages and hold them at their respective location for a small amount of time for pick up. If the package is not claimed within 7-10 days, this may result In the package being returned to the sender. Please contact your mail courier for assistance.
The customer is responsible for reviewing tracking updates. We recommend using a physical mailing address that accepts all-sized packages.
Customers are responsible for entering valid mailing addresses. Milan Art Store is not responsible for undeliverable, delayed, lost, or unclaimed packages. Original shipping charges are not refundable. If re-shipment is needed, the customer will need to pay for the cost.
A tracking number is assigned once a package is shipped. Tracking updates may take between 24-72hrs+ to be updated by the carrier as your package moves through the system. Factors that can affect this timeframe may include but are not limited to the number of packages a carrier is dealing with, sorting facility procedures, transit logistics, improper scanning practices, and other uncontrollable events.
Please contact your mail carrier for delivery issues.
Customers can manage their deliveries by creating an account with couriers. Once packages are shipped, we are unable to make changes.
*couriers may differ from each country and order. Most popular couriers are shown.*
- FedEx / Find A FedEx Location
- UPS / Find A UPS Location
- DHL / Find A DHL Location
- Asendia
International shipping
For international shipping, we typically utilize DHL, UPS, and Flat Export. However, please understand that the choice of courier and service may differ for your particular order. Services and delivery times offered are dependent on your mailing location which is chosen at the time of purchase. Please know transit times can vary. All packages shipped out of the USA must clear customs for the arrival country. Again, these are variables that make it difficult to estimate delivery times. Thank you for your understanding.